Frequently Asked Questions

Q - What do I need to do if I am departing before 7am?

A- If you will be departing before 7am please see reception to notify us & finalise your bill in the afternoon before your departure date. Please leave your key in the room for collection and close the door behind you. If there is anything outstanding left on your room account it will be charged to the credit card provided. 

Q - Where can I book local tours and get local info?

A- Our knowledgeable reception staff can provide all the local information you may require during your stay. They can assist you with all of your tour bookings and can even provide a tour planner to ensure you achieve the most out of your time in Port Douglas.  

Q – What are the opening times for the Pools and BBQ area?

A – The BBQ’s and Pools are open from 6am-9pm each day. 

Q – Are there any restaurants within walking distance?

There are ample cafes and restaurants in Port Douglas.  Here are a few of our local recommendations:
St Crispin’s Café
This fabulous café at the St Crispin’s Train Station is bathed in hanging baskets and tropical vines is open from 7:00am to 2:30pm daily and is just 300 meters from the resort. It is well worth the walk as the Café has gorgeous views of the lake and nearby golf course.
Don’t forget to check for the current timetable for a memorable trip on the train to the marina.
The Beach Shack – Ph: 4099 1100
Barrier St, left at Four Mile roundabout
Bar opens from 4pm with Dinner available from 5pm – Closes Tuesdays in low season
This restaurant is one of those great hidden suburban secrets. Walking distance from the resort, this very casual restaurant is teeming with ‘shack’ character, serving modern Australian food complimented with an extensive Pizza menu.
Bookings are recommended
3Sixteen Bar and Bistro – Ph: Ph: 4030-4341
Ramada Resort (Next door)
Buffet Breakfast               7am – 1030am
All Day Menu                     1100 – 5pm
Dinner  5pm – 9pm Bookings recommended
Breakfast vouchers are available at Silkari Lagoons Reception
Adults $20.00, children $10.00 or $60.00 for a family of 2 adults & 2 children.
Reception also has special dinner vouchers where our guests will receive a complimentary bottle of wine when two (2) main meals are purchased.

Oak & Vine – Ph: 4099 8900
Oaks Resort, Port Douglas Road - 10min walk towards town
Full Buffet Breakfast and A La Carte Dinner, bar snacks also available for lunch and dinner.
OTZ Café - Ph: 4099 3373
Four Mile roundabout
Monday - Tuesday           7:30 - 17:30
Wednesday - Friday         07:30 - 22:00
Saturday - Sunday            8:00 - 16:00

If you have any questions at all please do not hesitate to contact our reception team who are more than happy to assist you.