Frequently Asked Questions

Q – What are the Reception Hours?

A- Reception and Tour Desk is manned
Tuesday 8.00am – 5.00pm
Wednesday 8.00am – 5.00pm
Thursday 8.00am – 5.00pm
Friday 8.00am – 5.00pm
Saturday 9.00am – 12.00 pm
Sunday 9.00am – 12.00 pm
Monday 8.00am – 5.00pm
Reception is always contactable by mobile phone as listed at the desk.

Q- What do I need to do if I am arriving outside of Reception Hours?

A- There is a safe located at the entrance to the Reception area. If guests advise they will be arriving outside of reception hours a code will be given to the safe. Inside there will be a welcome letter, directions to your apartment and your keys. Guests may then officially check-in the next morning.

Q - What do I need to do if I am departing outside of Reception Hours?

A- If you will be departing outside of Reception Hours, please see the reception team to notify us & finalise your bill in the afternoon before your departure date.

Please leave your key in the drop box located at the front of reception for collection on your departure. If there is anything outstanding left on your room account, it will be charged to the credit card provided. 

Q - Where can I book local tours and get local information?

A- Enhance your stay with us by pre-booking unforgettable Port Douglas experiences. Guarantee availability and avoid disappointment, save time, and enjoy exclusive offers.

Click here or scan below, choose from thousands of adventures with our partner Experience Oz, and secure your bookings. Take a snorkelling or diving trip out to the Great Barrier Reef, sail around the Low Isles on a luxury catamaran or discover the World Heritage Listed Rainforests, we have a range of options for every visitor.









If you require further assistance on booking your unforgettable experiences or require further information, we are more than happy to help, simply contact our guest services team at We look forward to making your stay exceptional.

Safe travels and see you soon!

Q – What are the opening times for the Pools and BBQ area?

A – The BBQ’s and Pools are open from 7am-9pm each day

Q- How do I arrange Airport Transfers?

A- We can arrange airport transfers from Cairns Airport to Silkari The Pavilions Port Douglas. The charge for this service is $51.60 per adult and $25.80 per child (2-11 years) each way. A family of 2+2 is $139.30 or a family of 2+3 is $162.30 each way. Infants 23 months and under travel free of charge. The trip takes about 1 hour and must be booked in advance. Flights arriving very late may require a private transfer. These costs are available on application. Costs are subject to change by the operator.

From the 1st of April 2024 the charge for this service is $56.00 per adult and $28.00 per child (2-11 years) each way.  A family of 2 +2 is $151.70 or a family of 2+3 is $176.70 each way. Infants 23 months and under travel free of charge.

If you wish to secure a booking for an airport transfer, please e-mail us on and provide us with the booking name, arrival date, flight details and the number of passengers travelling. If there are children travelling, their ages as well. Cancellations can be made up to 24 hours before the scheduled pickup time.

Q- Is there Parking Available

A- There is complimentary undercover parking available.

The car park is based on availability at the time of arrival and is recommended for smaller cars only.

Q- Is there a guest Laundry

A- Yes, there is a coin operated laundry on-site (washing machine and dryer) with clothes airers available in the apartments.

Q – Are the apartments serviced daily

A- The apartments are self-contained and are only serviced for guests staying 8 nights or more. A mid-stay clean will occur in this instance.

Daily servicing may be requested at an additional cost.

Q – Is the Pool and Spa Heated and Cooled

A- For your comfort the lap pool and spa may be heated or cooled depending on the season and weather.

Q- Is there a local shuttle service in Port Douglas?

A- As you are in the heart of Port Douglas it is unlikely you will require a shuttle service, however, there is a local shuttle service around Port Douglas that operates from 7.00am until well past midnight so a car is not really needed. Casual trips are from $6 per person or multi-day passes are available. Costs are subject to change by the operator.

Q; How far is Silkari lagoons from the beach?

A- Four Mile Beach is a 5-minute walk.

Q – Are there any restaurants within walking distance?

A- Silkari The Pavilions Port Douglas is located in the centre of Macrossan Street, with an abundance of dining and entertainment options at your doorstep.

Enjoy a vast array of pubs, cafes and restaurants.