Frequently Asked Questions

Q - What do I need to do if I am departing before 7am?

A- If you will be departing before 7am please see reception to notify us & finalise your bill in the afternoon before your departure date. Please leave your key in the drop box located at the front of reception for collection. If there is anything outstanding left on your room account, it will be charged to the credit card provided.  

Q - Where can I book local tours and get local information?

A- Enhance your stay with us by pre-booking unforgettable Port Douglas experiences. Guarantee availability and avoid disappointment, save time, and enjoy exclusive offers.

Click here or scan below, choose from thousands of adventures with our partner Experience Oz, and secure your bookings. Take a snorkelling or diving trip out to the Great Barrier Reef, sail around the Low Isles on a luxury catamaran or discover the World Heritage Listed Rainforests, we have a range of options for every visitor.

If you require further assistance on booking your unforgettable experiences or require further information, we are more than happy to help, simply contact our guest services team at We look forward to making your stay exceptional.

Safe travels and see you soon!

Q - What are the opening times for the Pools and BBQ area?

A – The BBQ’s and Pools are open from 7am-9pm each day.

Q - How do I arrange Airport Transfers?

A- We can arrange airport transfers from Cairns Airport to Silkari Lagoons Port Douglas. The charge for this service is $51.60 per adult and $25.80 per child (2-11 years) each way. A family of 2+2 is $139.30 or a family of 2+3 is $162.30 each way. Infants 23 months and under travel free of charge. The trip takes about 1 hour and must be booked in advance. Flights arriving very late may require a private transfer. These costs are available on application.

From the 1st of April 2024 the charge for this service is $56.00 per adult and $28.00 per child (2-11 years) each way.  A family of 2 +2 is $151.70 or a family of 2+3 is $176.70 each way. Infants 23 months and under travel free of charge.

If you wish to secure a booking for an airport transfer, please e-mail us on and provide us with the booking name, arrival date, flight details and the number of passengers travelling. If there are children travelling, their ages as well. Cancellations can be made up to 24 hours before the scheduled pickup time.

Q - Is there a local shuttle service in Port Douglas?

A- There is a local shuttle service around Port Douglas that operates from 7.00am until well past midnight so a car is not really needed. Casual trips are from $6 per person or multi-day passes are available. Costs are subject to change by the operator.

Q - How far is Silkari lagoons from the beach?

A- Four Mile Beach is a 5-minute walk.

Q – Are there any restaurants within walking distance?

There are several nearby cafes and restaurants close to us. Please find below a few of our local recommendations:
St Crispin’s Café

9 St Crispins Ave, Port Douglas 
(500 Metres, 5-minute walk)

Breakfast from 7:30am
Lunch from 11:00am to 2:30pm

Located at St. Crispins train station which has been transformed into a delightful country garden style café, overlooking a tranquil lake. Dine on the timber veranda with breathtaking views over the Daintree Ranges and the sprawling greenery of the Mirage Country Club golf course in the foreground. St Crispin’s has some of the best coffee in town and is well worth the walk although it does have a carpark if you wish to drive.
3Sixteen Bar and Bistro 

Ph: 4030-4341
Located in the Ramada Resort (Next door)
A la Carte Breakfast - 7:30am – 10:30am
All Day Menu - 11:00am – 5:.00pm
Dinner - 5:00pm – 9:00pm Bookings recommended

Kai Restaurant 

Ph: 0402 368 096
35 Reef Street, Port Douglas
(10-minute walk)

Breakfast 6:00am – Noon 
Dinner 5:00pm – 9:00pm Tuesday –Saturday

Located in Four Mile Beach, Kai provides amazing flavours and is very popular with locals. Family friendly with both indoor and outdoor dining options and a welcoming and fun vibe this is one you don’t want to miss. 

Oak & Vine

Ph: 4099 8900
87-109 Port Douglas Road, Port Douglas
(10-minute walk)

Breakfast, Lunch and Dinner 7:00am-9:00pm

Located at Oaks Resort, Oak & Vine serve an A La Carte Breakfast and are well known for its gourmet pizzas and casual dining atmosphere.